We gladly accept returns for items within 30 days of your order being shipped to you.

  • Once we receive your return, please allow 2-3 days for your return to be processed. 

  • We will email you and let you know that  your return has been processed and an exchange or gift card issued. Please note that El Zapato does not offer refunds for change of mind or if an item does not fit.


    We do not accept returns on the following items:

    - Sale items
    - Custom items

    All products must be returned; 

    - Unworn

    - Tags attached

    - In original packaging, calico shoe bag.

We are always happy to exchange as we always want to see our customers happy in our product.

If the exchange is required due to incorrect size a self addressed return post bag will be required.
If you think an item may sell out we recommend you re-purchase the item before returning your order and you will then be offered a store credit. 

All stocked items will be dispatched within 24-48 hours from the date the order was placed.
Some specialty or pre-order items may take longer to ship; customers will be notified if so. 

- Please note that all orders are sent on weekdays only. 

- All orders are sent with signature for delivery required. If you need an order safe dropped, you will need select safe drop via your Aus post tracking portal.

EL Zapato makes every effort to ensure stock levels are accurate at time of purchase. However, if the item(s) you have ordered is not available, you will be issued a full store credit for the out of stock item.

EL Zapato is able to do custom orders at this time if there is a size that is unavailable please contact us as time to time we are able to do one off orders. Turn around time for this is approximately 2 weeks. There is no refund on custom orders unless the item is currently available in stock.

All items will be delivered via Australia Post, If customers would like more information on the location of their items during shipping, it is their responsibility to follow up with Australia Post. Once your order is dispatched, you will receive an email with tracking information if you have any further enquiries feel free to reach us on -

Customers are responsible for organising their own acceptance of items based on the delivery options they choose. Any re-delivery of parcels needs to be arranged and paid for by the customer. Please note that payable import taxes and duties are the responsibility of the customer.

It is your responsibility to provide the correct shipping/delivery address for your order. If the wrong delivery address is provided, we will not refund your purchase or replace the goods.

As we are an online store, unfortunately we are unable to offer pick-up of purchases, or viewing prior to purchasing. If you urgently need your order, please email us and we will always do our best to accomodate a faster courier service.