We ship most of our orders from our base in Brisbane.

Please allow for a 2 to 10 business day delivery period once an order is placed for Australian Orders.

We use Australia Post as our shipping agency, All items will be fully traceable once shipped to ensure we provide our customers with fast and reliable shipping.

International Shipping will be via track and trace.


EL Zapato is unable to provide refunds.  We want you to be happy with the items you order so we will honour exchanges and credit notes only.

Requests for an exchange must be made within 7 days of receiving an item via email to

Items must be returned unworn, with the original sale tags attached and in the condition that they were received. Please note that we are unable to offer returns or exchanges on sale items, unless they are faulty.

For all exchanges please ensure you contact us prior so we can be aware of your returning provide you with our return postal address.

please include a self-addressed postage bag. If you are unsure of your size, please check our size guide carefully or feel free to send us a note. we are always here to ensure you love your shoes. 

Please note there is no exchange on custom orders. x