We ship most of our orders from our base in Brisbane.

Please allow for a 2 to 10 business day delivery period once an order is placed.

We use Australia Post as our shipping agency, ll items will be fully traceable once shipped to ensure we provide our customers with fast and reliable shipping.


EL Zapato is unable to provide refunds for change of mind.  We want you to be happy with the items you order so we will honour exchanges and credit notes only. Requests for an exchange must be made within 7 days of receiving an item via email to

Items must be returned unworn, with the original sale tags attached and in the condition that they were received. Please note that we are unable to offer returns or exchanges on sale items, unless they are faulty.